Right of Withdrawal & Withdrawal Form

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities:

A. Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (GLOWCOS LTD
1 Apriliou, 47, Flat/Office 21
3117 Limassol) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General Notes

1) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components. Use a protective outer packaging if necessary. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against damage in transit.
2) Please do not return the goods to us carriage unpaid.
3) Please note that items 1–2 above are not a prerequisite for the effective exercise of the right of withdrawal.

Additional Provisions

Exclusions and Restrictions of the Right of Withdrawal

- For hygiene reasons, the following are excluded from the right of withdrawal:
• Already opened products in jars (pots) and cans
• Used or empty products
• Product samples
- Discount codes can only be returned unused and within the withdrawal period
- Sale items are excluded from exchange

Processing Time and Refund

We do our best to process your return as quickly as possible. This is usually done within one week of the return arriving. If the return is approved, the refund will be issued to the original payment method used.

Free Gifts

Please note that the entitlement to any free product gifts added upon reaching a certain minimum order value or quantity expires in the event of a return. In this case, the free product must also be returned; otherwise, we reserve the right to deduct and retain the value of the product from the amount to be refunded.

Quality Assurance

The products left our premises in perfect condition. Should any defects nonetheless be found, these must be reported to customer service (via the contact form) within 14 days of receiving the products. Otherwise, the products are deemed to have been accepted without defect.

B. Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it.

To

evorest GlowCos LTD c/o
Divisionary Studios
Kurzes Geländ 16
86156 Augsburg
GERMANY

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________

_____________________________

Ordered on (*) ____________ / received on (*) __________________

_____________________________
Name of consumer(s)

_________________________________
Address of consumer(s)

_____________________________
Signature of consumer(s) (only if communicated on paper)

_________________________
Date

(*) Delete as appropriate